Trading Terms

Ordering From Train Trax:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Payment:

We accept payment by Cash (sent by registered mail) and Cheques We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Train Trax, we want you to receive your purchase in the same great condition it left us. We use only good quality materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland) also includes the whole of the UK for packages up to 2Kg

For UK mainland deliveries, the postage and packing charge is based on the value of your order and is shown in detail below. Items mailed within the UK will normally be sent second class and insured for £20.00. Heavier items may be sent Courier and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Recorded Delivery, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Train Trax reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Value of Order Postage & Packing

 Up to    £5.00      £1.20 

£5.01 -  £25.00      £2.90

£25.01 - £35.00      £3.90

£35.01 - £50.00      £4.50

£50.01 and over     £4.95

Overseas & non-mainland UK:

For overseas, this will also include non-mainland UK deliveries exceeding two kilos, postage and packing  will be charged on the value of your order and is shown in detail below. Items mailed outside the UK will normally be sent Airmail and insured for £20.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Train Trax reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £2.00 extra and is highly recommended.

We do do not wish to overcharge for Postage and Packing, should the charge for this look excessive  please email us your order so as we can weigh your order and give a precise Postage and Packing charge. Similarly for orders over £1000 no Postage and Packing charge will be quoted at checkout, we need to weigh your order and will inform you of the various options available and the cost.

Value of Order     Europe      Rest of the World

Postage and Packing Postage and Packing

Up to £25.00       £4.15       £6.70

£25.01 - £50.00 £6.10          £9.50

£50.01 - £100.00  £10.20        £15.50

£100.01 - £200.00   £13.00     £26.00

£200.01 - £500.00   £19.50 £59.50

£500.01 - £1000.00 £32.50   £112.50

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Data Protection:

We do store the information you supply when you register with us, name, address, telephone number and email address.

We do not store financial information regarding your card details.

Information is only given to third parties for the completion of your order. We do not sell any information given to us.

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Exclusively Kato!

Unitrack, Unitram and buildings.

Locomotives and Rolling Stock, North American and Japanese outline


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